Sunday, November 12, 2006

Visions of Customer Service

FG signing in.

I managed to lose my only decent pair of eyeglasses at work the other morning. I promptly phoned up my old eye-care provider and explained that I was in a bit of a pickle: could they fax me my prescription here on the other side of the state? No, it expired in June, it having been two years since my last exam. Okay, but I can't see, and I need to be able to see. Well, they can't fax it without the Doc's permission, and he's on vacation until Monday. Period.

No referral, no helpful suggestion, no apology. Just no.

So, I guess I need not bother driving over there to remain their customer. A local shop here will be receiving my business. They graciously hooked me up with an appointment and a new set of specs within a 24 hour period.

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