Tuesday, January 16, 2007

I just saved $475 by having Geico

Today could have been really shitty. I mean $500 less in my bank account shitty. Instead, I'm basking in the glow of good customer service and a $25 new windshield.

When I got in to work this morning I called Geico to make sure I was doing everything right when it came to getting my windshield fixed. I spoke with a great woman whose first words after I explained that my window had cracked were, "I'm so sorry to hear that!" She's in the Glass Claims department so she probably hears my story 300 times per day and says that to everyone but it definitely started the conversation off on the right foot. That was good because her next sentence was, "You have a $500 deductible so to get the windshield fixed it is generally $500." Before I could go into heart palpatations she continued, "However, you have [something that sounded like mechanical failure coverage] and so the deductible is only $50 and that's all you'll be responsible for. She laughed when I squealed in delight.

In addition to Gieco, the service at the window place was great as well. When I made the appointment they told me it would take an hour. Not only were they done in about 50 minutes, but the guy gave me a coupon for $25 off! So what could have been and easy $500 cost me $25. Awesome.

I'll tell you what, I have been a Geico customer for 9 years (as the nice lady I spoke with reminded me and thanked me for "being part of the family") and I've had a really good experience. I've paid in a lot but I've also got deals and money back when I needed to. When I was rear ended in Hartford, CT at rush hour and couldn't pull off to get the other guy's information I avoided getting it fixed for a month or so until someone else hit the truck in a parking lot and knocked off the mirror. The claims woman who looked over the truck told me with a wink, wink, nudge nudge that the mirror often pops off during accidents and she put them under the same deductible for me so I didn't have to pay twice.

Then, a few years later when I swirved to avoid a head on collision and hit a garage instead, totalling the pick-up, I got way more back than I was expecting (despite the fact that I was "at fault" because the guy, literally flying through the air at me in an SUV, never actually hit me.) Like $4000 more than the car was worth. And my insurance has never gone up. In fact, it's gone down. It helps that I've been getting older but still, I can't complain. If I have to have car insurance, I'm glad that it's been working in my favor.

7 comments:

Beyond News said...

I really enjoyed your positive review on your customer service experience. I think its great when you finally get someone who cares and truely means it! There are so many companies out there right now that dont know the first thing about customer service, I hope Geico Corp reads this so that they can keep the customer service training going for their employees.

tjdygon said...

You have to pay for a new windshield? I guess here in MA or maybe with my insurance I get free glass. I just had my windshield replaced a few months ago. I had a crack and was afraid it would spread so I called the glass company- they called my insurance-Metlife. metlife called me back witht he claim number. They too were really nice! The glass company came out about 2 hours later and fixed it in about an hour and I was good to go.

Sassy Pants said...

If the crack had been under 6 inches when I got it to a repair shop it would have been free. But since I had about .0136 seconds before it was 6 inches long I didn't have that option. And I guess normally the company comes out to fix it but in this weather they request you bring it in.

Anonymous said...

I work in Geico claims and was happy to find and read your post :) We really do genuinely care for people and are trained for a long time to do our jobs. I never see anyone in the office try to low ball anyone. In fact I've seen my supervisors tell me to go out of the way to help people so that we leave a good impression with them so they'll switch over :) People pay enough each month, its nice when they can see how well it can work for them. Take care!

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